Free shipping for orders over $10! Shipping to the United States only.

Returns and Exchanges

We have a 30-day return policy. If you are not satisfied with your purchase, we are happy to accept most items for refund or exchange. Unfortunately, personalized items are not returnable.

Your return shipment must be postmarked within 30 days of delivery. Returned items must be in the same condition as you received them, unused and in the original packaging. If you need to return an item, please send us an email at letting us know. If you are exchanging a product, please let us know in the email what item you would like in exchange for the one you are returning. Products can only be exchanged once.

Mail returns to:

Graceful Paradigms

314 Mendon Center Road

Pittsford, NY 14534

Please make sure that your name and/or order number is somewhere on or inside the package. Because we are a tiny company, at this time, you will be responsible for paying your own shipping costs for all returns. All shipping costs are non-refundable. We strongly suggest you use a shipping service with tracking and purchase shipping insurance. We cannot issue refunds or exchanges for packages we do not receive.

Once your return is received and inspected, we will send you a notification email. Once processed, your refund will be issued using your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have requested an exchange, the new item will be shipped out to you within a few days of receiving your return. If you choose a new item for your exchange that costs more than the original, you will be charged the difference; if the new item costs less than the original, you will be refunded the difference. Shipping of the new item to you is complimentary.

If you have any further questions please contact us. Thank you so much for shopping with us at Graceful Paradigms!